All developers create apps with the idea of being successful, but since so many people can use them, it’s a certainty that at some point we will receive some negative reviews.
These negative reviews come in all shapes and sizes, and they usually tend to bring the same information, as users tell you what they didn’t like so you can improve it in future versions.
However, there are a few lessons that you need to learn from the negative reviews, so you can implement them even further in your upcoming developments.
First of all, it’s important to remove the idea of forcing users to download a new app if you already had this function available in your app. People are all about convenience and things done fast, so you can’t expect to bring complicated things without some drastic and dramatic consequences. Don’t do such a thing, instead try to make the user experience feel as natural and as best as possible if you want great results.
On top of that, you need to solve the problems that appear in your negative reviews, because the bandwagon effect can make things even worse. Try to talk with the people that posted these reviews, respond to them and tell that a fix is on the way, otherwise you will attract even more negativity towards you.
Also, the more permissions an app has, the lower the chances a person will install it on his/her phone. Instead, every developer needs to lower the amount of necessary permissions!
Since most games are available for various devices, you need to try and test device specific issues, because you are bound to find such problems, and you need to solve them in the best possible way if you want to get some great results in the end.
Moreover, it’s very important to always keep the highly desired feature in your app, otherwise you will attract a ton of negative reviews that you don’t even deserve, so try to avoid that at all costs.
Frequent updates are essentials too, especially for paid apps, because users want more functionality to the app they are using each day, so try to do that!
Lastly, if you already have a desktop version of the app, try to bring the same, if not more features into the mix. Desktop users that want to shift to mobile will usually have a lot of expectations, and you need to do whatever it takes in order to fulfill them. Be creative, study the market and then come with some unique ideas, just don’t launch a lackluster application, otherwise you will have to deal with lots of negativity in the end.
These are the lessons that you need to learn from negative reviews. Receiving such a review is definitely not the end of the world, you just need to treat them accordingly if you want great results for your app, so pay attention to the content of those reviews and include the aforementioned tips in there as well!